
Highlights
Age Groups Seen
- Pediatrics
- Teenagers
- Adults
Languages
- English
Gender
FemaleAbout Lori M Scales
Biography/ Philosophy of Care
Dr. Scales is a member of the American Academy of Pediatrics, the American College of Physicians and the Kentucky Medical Association and is board certified in internal medicine and pediatrics.
A Kentucky native, she enjoys spending time with her family.
Locations
- Norton Community Medical Associates - Mt. Washington
- 300 High Point Court, Mount Washington, KY 40047
- Get Directions
- phone: 502-955-6129
- fax: 502-955-8161
Expertise
Education
- Medical Education: University of Louisville School of Medicine, Doctor of Medicine, 1999
Board Certifications
- Internal Medicine: American Board of Internal Medicine, 2003
- Pediatrics: American Board of Pediatrics, 2003
Insurance
- Aetna
- Aetna Better Health
- Aetna Medicare Advantage
- Ambetter from MHS
- Ambetter from WellCare of Kentucky
- Anthem
- Anthem Indiana Medicaid
- Anthem MediBlue HMO/PPO
- Anthem Pathway
- Anthem Pathway Transition
- CareSource Indiana Medicaid
- CareSource Marketplace Kentucky and Indiana
- Cigna
- CorVel
- Coventry
- Encore
- Essence
- First Health Group Corp. (First Health)
- HealthSmart
- Hosparus
- Humana Medicaid
- Humana Medicare
- Indiana Health Network
- Indiana Medicaid
- Indiana Medicare
- Kentucky Medicaid
- Kentucky Medicare
- MDwise
- MHS
- Molina Healthcare
- MultiPlan
- Passport Health Plan Kentucky MCO
- Passport Marketplace
- Provider Net/OMCA
- Sagamore
- Signature Advantage
- SIHO
- TRICARE Humana Military
- United Healthcare
- United Healthcare Community Plan Indiana and Kentucky
- United Healthcare Medicare Advantage
- UofL Health – Frazier Rehabilitation Institute
- Veterans Affairs (VA)
- WellCare
- WellCare Medicare
- WellCare of Kentucky Medicaid (Kentucky MCO)
- Wellpath
- Workers’ Compensation
Ratings & Reviews
5 out of 5
283 ratings, 133 reviewsThe Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.
- 5 out of 5 starsReviewed on 2/28/2026
Dr. Scales and her associates are top notch. Nice job here.
- 5 out of 5 starsReviewed on 2/15/2026
My family has seen Dr Scales for many years and we all have been very fortunate to have such a professional,knowledgeable and caring Doctor.
- 5 out of 5 starsReviewed on 2/13/2026
Dr Scales is the best doctor I have seen
- 5 out of 5 starsReviewed on 2/11/2026
Excellent
- 5 out of 5 starsReviewed on 2/7/2026
Dr Scales is beyond amazing!!!! I am so very thankful she is my provider. Attentive, caring and supportive in all situations.
- 5 out of 5 starsReviewed on 2/2/2026
I felt heard and she had suggestions to allievate issues without extreme solutions.
- 5 out of 5 starsReviewed on 1/24/2026
She's great, listened to my daughters concerns and was very patient. Lauren was great rooming my daughter and I. Bailey was awesome getting her blood drawn easily and quickly!
- 5 out of 5 starsReviewed on 1/19/2026
Dr. Scales is a very kind compassionate doctor. Always listens and helps you.
- 5 out of 5 starsReviewed on 12/30/2025
Dr Scales is great nothing should change she is always concerned and concederate
- 5 out of 5 starsReviewed on 12/30/2025
Dr Scales is an amazing empathetic and knowledgeable provider, she always answers my questions and is always honest...
- 5 out of 5 starsReviewed on 12/30/2025
I'm 61 and have seen my share of doctors over the years and Dr Scales is the best. I would see no one else. My daughter is also a doctor I'd hope she treats patients with as much compassion and respect that Dr Scales does!
- 5 out of 5 starsReviewed on 12/29/2025
Dr Scales took the time to examine me and went a step further to have xray of chestShe always listens and responds quickly to MyChart which I really appreciate being a mom of 4 and juggling a professional career. Dr Scales also offers virtual visits which is a plus in case I need them.I am so lucky to have such a knowledgeable and caring PCP
- 5 out of 5 starsReviewed on 12/22/2025
Dr Scales is the best physician Ive ever had
- 5 out of 5 starsReviewed on 12/20/2025
Dr Lori Scales has been my Primary Care Doctor for over 20 years she is the best of the best
- 5 out of 5 starsReviewed on 12/18/2025
DR. Scales is very thorough and she's a great person
- 5 out of 5 starsReviewed on 12/16/2025
Dr. Lori scales and the Mount Washington team doing an awesome job. I can tell they really care about our health and want to help us maintain good health. God bless them and merry Christmas to all.
- 5 out of 5 starsReviewed on 12/12/2025
Dr scales is the Best
- 5 out of 5 starsReviewed on 12/10/2025
Dr Scales is great!
- 5 out of 5 starsReviewed on 12/9/2025
Dr. Scales provides excellent care, has knowledge and concern for her patients. Very pleased with the care she provides!
- 5 out of 5 starsReviewed on 12/6/2025
Great
- 5 out of 5 starsReviewed on 12/6/2025
I felt that the doctor was genuinely concerned about my health. Friendly and made me at ease.
- 5 out of 5 starsReviewed on 12/2/2025
Dr Scales is a wonderful and knowledgeable doctor. She is a doctor that listens, cares, and explains results as soon as she gets them.
- 5 out of 5 starsReviewed on 11/29/2025
Dr. Scales is a excellent doctor very knowledgeable.
- 5 out of 5 starsReviewed on 11/28/2025
Have been seeing Dr Scales for nearly 14 years; she has always been exceptional.
- 5 out of 5 starsReviewed on 11/28/2025
My doctor is always on time as she knows my time is valuable too
- 5 out of 5 starsReviewed on 11/26/2025
Friendly and excellent care from the check in, Dr visit and through lab work.
- 5 out of 5 starsReviewed on 11/22/2025
I don't like going to the doctor but this office and staff makes it much easier
- 5 out of 5 starsReviewed on 11/20/2025
Dr Scales is a very good PCP Had her for years
- 5 out of 5 starsReviewed on 11/17/2025
Love Dr Scales
- 5 out of 5 starsReviewed on 11/16/2025
Great visit?
- 5 out of 5 starsReviewed on 11/16/2025
Dr.Scales is excellent,she never rushes and always takes time to answer any questions I have. Very caring !
- 5 out of 5 starsReviewed on 11/14/2025
Dr. Scales is a great doctor always feel great when I see her,
- 5 out of 5 starsReviewed on 11/14/2025
Dr Scales is one of the best. She cares deeply. Always puts her patients first. I am blessed to have her as a provider.
- 5 out of 5 starsReviewed on 11/9/2025
Dr. Scales is extremely knowledgeable and one of the best doctors I have ever had. The rest of the medical staff and front office staff are top notch.
- 5 out of 5 starsReviewed on 11/9/2025
Dr Scales and her team makes me feel like I am the only patient she has. Great medical office!!
- 5 out of 5 starsReviewed on 11/8/2025
Dr Scales is magnificent and cares
- 5 out of 5 starsReviewed on 11/8/2025
Dr Scale is very professional and knowledgeable. I trust her with my health.
- 5 out of 5 starsReviewed on 11/7/2025
Dr. Scales is always professional and she takes the time to listen to my concerns.
- 5 out of 5 starsReviewed on 11/7/2025
Dr. Scales is not your "typical" family practitioner. She cares so much for my health and wellbeing she addresses issues that are really not her responsibility.[...] I love them both. I'm lucky to have such an AMAZING physician rooting for me. You truly have a diamond in the rough with Dr. Scales!
- 5 out of 5 starsReviewed on 11/1/2025
Dr. Scales is excellent and I'm thankful she's been my provider all these years.
- 5 out of 5 starsReviewed on 10/31/2025
I am very pleased with Dr Scales and the staff at her office. Shes an excellent physician, very knowledgeable about my health issues and shows genuine concern.
- 5 out of 5 starsReviewed on 10/27/2025
Best doctor and staff ever. They always treat me so well
- 5 out of 5 starsReviewed on 10/25/2025
Dr Scales is a phenomenal provider with a heat of gold. She is a great listener, asks appropriate and respectful questions, ensuring you receive proper care/service(s) for your needs. I'm truly grateful she has been my provider since 2004. Thank you!!!
- 5 out of 5 starsReviewed on 10/23/2025
She is the very best doctor!
- 5 out of 5 starsReviewed on 10/21/2025
Dr. Lori Scales is kind and listens and makes you feel seen, heard, and understood. She is thorough and does not rush. I feel fortunate to be under her care. She responds immediately to lab results and concerns in MyChart. She is awesome.
- 5 out of 5 starsReviewed on 10/21/2025
Dr Scales is so knowledgeable and listens to everything and explains well.
- 5 out of 5 starsReviewed on 10/19/2025
Like this office and all staff that I encounter during my appointment.
- 5 out of 5 starsReviewed on 10/15/2025
I can't say enough about the professionalism and kindness and her explenary care she gives to me and I'm sure with all her patients.
- 5 out of 5 starsReviewed on 10/11/2025
Always happy to see her
- 5 out of 5 starsReviewed on 10/4/2025
Dr. Scales is a wonderful person!
- 5 out of 5 starsReviewed on 9/28/2025
Love Dr Scales
- 5 out of 5 starsReviewed on 9/28/2025
Dr. Scales is an excellent doctor. She provides me with outstanding concern & fully explains everything. Wouldn't go to any other doctor. Dr. Scales is a 10+. Always great visits with her.
- 5 out of 5 starsReviewed on 9/23/2025
Best quality Care love my doctor nice and professional
- 5 out of 5 starsReviewed on 9/22/2025
This primary care provider is exceptional. She is the stark contrast to difficulties I've been encountering trying to find a trustworthy care provider. She is knowledgeable, direct, and there with no questions left unanswered by completion of appointment. She listened respectfully but also provided accurate information if I was misinformed on something. She's obviously a patient favorite because she came highly recommended and was presented to me as the difference maker and even life saver in several cases of other patients who couldn't find help elsewhere. But I would say for me personally two of the things that impressed me the most are, 1) that she seemed to look deeper into lab and test results with her own diagnostic evaluation, instead of just accepting a two line report, this is something that has been detrimental to my case up til now bc - although there are changes completely against my own norm, they were still considered within normal' of the population on a whole, this lead to dead ends and frustrations for me, however she seems determined to use her skills to interpret the information on a more personal level for me as a patient which I have desperately needed. And second, the fact that she thoroughly reviewed my previous records, I mean on our first telehealth visit she was going all the way back years and years of visits to see if there were any clues to my case that might have shown up early on. This is something I didn't even expect and surely have not gotten ever before. I understand drs having a patient overload and not being able to deep dive into a novel of patient records for each patient - but her particular devotion to her craft here certainly does not go unnoticed or unappreciated!
- 5 out of 5 starsReviewed on 9/20/2025
Dr. Scales is a excellent doctor, Very Kind caring and considerate
- 5 out of 5 starsReviewed on 9/20/2025
Dr.Scales fit me in so I could be seen sooner. She was knowledgeable, encouraging, informative, and very helpful. I am grateful for her help.
- 5 out of 5 starsReviewed on 9/18/2025
Excellent care
- 5 out of 5 starsReviewed on 9/16/2025
Dr Scales is a true doctor. She absolutely listens to the patient, cares, is proactive, and very smart
- 5 out of 5 starsReviewed on 9/13/2025
Doctor Scales is excellent
- 5 out of 5 starsReviewed on 9/13/2025
Dr Scales genuinely cares about my health and well-being.
- 5 out of 5 starsReviewed on 9/13/2025
Very professional.
- 5 out of 5 starsReviewed on 9/12/2025
I think Dr. Scales is a great doctor
- 5 out of 5 starsReviewed on 9/10/2025
Dr Scales listened to my concerns and gave me some good information
- 5 out of 5 starsReviewed on 9/8/2025
Dr. Scales is the best!!
- 5 out of 5 starsReviewed on 9/8/2025
Lori Scales and team provide first-class care.
- 5 out of 5 starsReviewed on 8/30/2025
Always on top of my care
- 5 out of 5 starsReviewed on 8/29/2025
Dr. Scales goes out of her way to give me the best care possible and seems to really care about my wellbeing.
- 5 out of 5 starsReviewed on 8/29/2025
Very knowledgeable, patient, caring, doctor!
- 5 out of 5 starsReviewed on 8/29/2025
Dr. Scales listen to all my concerns and was very helpful with her answers and suggestions. I appreciate her taking the time to listen to me.
- 5 out of 5 starsReviewed on 8/26/2025
I had an excellent experience with Dr. Scales. From the moment I arrived, she was professional, kind, and attentive. Dr. Scales took the time to listen carefully, answered all of my questions with thoughtfulness and clarity, and made me feel genuinely cared for. Her calm demeanor and clear expertise gave me great confidence in the care l received. It's rare to find someone who combines intelligence with such compassion - I truly appreciate the quality of care and the respectful, thoughtful approach. I would highly recommend her!
- 5 out of 5 starsReviewed on 8/26/2025
Dr. Scales is very caring and a thorough physician. She has always listened to me and has explained things very well.
- 5 out of 5 starsReviewed on 8/25/2025
Dr. Scales is a great provider. She listens and explains medical issues very well.
- 5 out of 5 starsReviewed on 8/13/2025
Dr Scales is a wonderful person who listens as well as explains everything. She doesn't act like she's rushing through the visit
- 5 out of 5 starsReviewed on 8/9/2025
Always friendly and knowledgeable about my health concerns. Best doctor I've ever been to.
- 5 out of 5 starsReviewed on 8/5/2025
Love her, she is always attentive and kind3
- 5 out of 5 starsReviewed on 8/2/2025
Love Dr Scales. Completely trust her with my care. She genuinely cares about me.
- 5 out of 5 starsReviewed on 8/1/2025
Dr. Lori Scales is an excellent doctor she is kind and concerned about my health
- 5 out of 5 starsReviewed on 7/31/2025
She is a great Doctor very caring.
- 5 out of 5 starsReviewed on 7/29/2025
Dr. Scales is the best pediatrician in Mount Washington! She
- 5 out of 5 starsReviewed on 7/26/2025
She is great
- 5 out of 5 starsReviewed on 7/26/2025
Always timely
- 5 out of 5 starsReviewed on 7/26/2025
Dr. Scales has been my doctor since I moved to Mount Washington. She is the best doctor I've ever had. She genuinely cares for me. She even checked on me after I was in heart failure. She is fantastic and I'd be lost without her.
- 5 out of 5 starsReviewed on 7/21/2025
Dr Scales has proven over the years to be the best doctor I have ever been treated by. She provided accurate diagnosis and referrals as needed. She not only knows all of medical issues and works on my behalf for my best quality of life.
- 5 out of 5 starsReviewed on 7/19/2025
Dr. Scales is great!
- 5 out of 5 starsReviewed on 7/19/2025
Dr Scales is highly knowledgeable. She is very thorough and always explains everything going on
- 5 out of 5 starsReviewed on 7/19/2025
She is a great physician and cares about you
- 5 out of 5 starsReviewed on 7/8/2025
This office is amazing on how they handle things they're very organized and as far as my provider, she's one of the best doctors I've ever had
- 5 out of 5 starsReviewed on 7/1/2025
She is the best provider I could have. She looks after me and stays on top of my health.
- 5 out of 5 starsReviewed on 6/30/2025
Dr Scales is a fantastic provider who always puts her patients first
- 5 out of 5 starsReviewed on 6/28/2025
She makes me cup cakes once a year
- 5 out of 5 starsReviewed on 6/24/2025
Dr Scales is empathetic, knowledgeable and communicates in a way to make you feel important
- 5 out of 5 starsReviewed on 6/17/2025
Lori Scales is very professional and always concerned with the well-being of her patients. She is probably the best healthcare provider That I Have interacted with in the last 20 years. I generally believe that she cares about my well-being. I don't believe I would ever be as comfortable with another healthcare provider.
- 5 out of 5 starsReviewed on 6/13/2025
She is amazing and I feel very blessed to have her! I love that she has the best health care advice for me!
- 5 out of 5 starsReviewed on 6/11/2025
Great primary doctor and staff
- 5 out of 5 starsReviewed on 6/11/2025
This is a very good primary office and great primary doctor.
- 5 out of 5 starsReviewed on 6/10/2025
Dr.Scales is very professional and very knowledgeable about my health.She listens and takes time with me and I absolutely feel very comfortable with her and she takes her time and answers any questions I have.I am so glad I have her as my doctor!
- 5 out of 5 starsReviewed on 6/10/2025
She is very thorough and makes sure you understand what she has to say
- 5 out of 5 starsReviewed on 6/9/2025
Dr Scales is the Best.
- 5 out of 5 starsReviewed on 6/7/2025
Dr. Scales is always caring and listens to anything I have to say. She's an excellent Dr.
- 5 out of 5 starsReviewed on 6/1/2025
I have had this provider for me and my children and have always had excellent care.
- 5 out of 5 starsReviewed on 5/31/2025
Excellent care
- 5 out of 5 starsReviewed on 5/31/2025
Dr Scales is always great. I've been seeing her for years.
- 5 out of 5 starsReviewed on 5/30/2025
I wish there were more providers that did such a good job as Dr Scales
- 5 out of 5 starsReviewed on 5/28/2025
Lori Scales is very though and caring
- 5 out of 5 starsReviewed on 5/24/2025
I always get excellent care from Dr Scales & if I need a Specialist, then she refers me. She is a caring hard worker - I love her as my Primary care Dr
- 5 out of 5 starsReviewed on 5/23/2025
Best doctor and care ever. Her nurse is excellent
- 5 out of 5 starsReviewed on 5/21/2025
Dr. Scales is the best,always on point.
- 5 out of 5 starsReviewed on 5/20/2025
Dr. Scales is a great doctor, she cares and shows you respect. Very happy to have her as my doctor.
- 5 out of 5 starsReviewed on 5/18/2025
Dr. Scales always goes out of her way to answer allOf my questions and never makes me feels silly for asking so many questions. She is awesome!
- 5 out of 5 starsReviewed on 5/17/2025
Dr Scales is a great physician. I have been seeing her for about 18 years.
- 5 out of 5 starsReviewed on 5/16/2025
She is great.
- 5 out of 5 starsReviewed on 5/15/2025
Love Dr. Scales and the staff at NCMA.
- 5 out of 5 starsReviewed on 5/15/2025
She is the best. Always listens to any concerns I have. She answers all questions I have. She genuinely cares. She is the best PCP I have ever had. That is why I have never switched since I have been under her care.
- 5 out of 5 starsReviewed on 5/14/2025
Always interested in what I say and answers all my questions.
- 5 out of 5 starsReviewed on 5/13/2025
I am very happy with her as my primary physician. She is very professional, knowledgeable and cares about the wellbeing of her patients.
- 5 out of 5 starsReviewed on 5/12/2025
Dr. Scales always provides the attention & information on my health & test results. I would give Dr.Scales a "10."
- 5 out of 5 starsReviewed on 5/7/2025
When I get to see Dr Scales she always explains things and listens to what I have to say.
- 5 out of 5 starsReviewed on 5/6/2025
I have the best Dr! She listens makes suggestions and is always happy to see me. She's always on time!
- 5 out of 5 starsReviewed on 5/5/2025
She is a great Doctor always takes of me
- 5 out of 5 starsReviewed on 5/4/2025
Very pleased, I will never go anywhere else. Highly recommend.
- 5 out of 5 starsReviewed on 5/3/2025
Dr. Scales always listens to my concerns and we discuss treatment if needed. She is wonderful.
- 5 out of 5 starsReviewed on 5/3/2025
Dr scales listens and is very attentive to my questions I have been her patient for about 20 years and would never think of changing
- 5 out of 5 starsReviewed on 5/2/2025
She is rhe best. I trust her judgment in every sense of the word.. I wouldn't even think about going anywhere else.
- 5 out of 5 starsReviewed on 5/1/2025
Always makes sure I understand everything about my health issues
- 5 out of 5 starsReviewed on 4/29/2025
Dr scales is wonderful
- 5 out of 5 starsReviewed on 4/26/2025
Dr. Scale always listen to me. And we tried to figure it out what's wrong with me?
- 5 out of 5 starsReviewed on 4/23/2025
Dr. Scales and her staff are great!
- 5 out of 5 starsReviewed on 4/22/2025
The best doctor ever!!
- 5 out of 5 starsReviewed on 4/19/2025
Dr. Scales is an excellent Doctor.
- 5 out of 5 starsReviewed on 4/18/2025
I love dr scales she cares about her patients and their health care.
- 5 out of 5 starsReviewed on 4/18/2025
Don't need to I love my provider
- 5 out of 5 starsReviewed on 4/17/2025
Dr, Scales is always very interested and engaged in our conversation. She offers insight and options to address my concerns.
- 5 out of 5 starsReviewed on 4/16/2025
Dr. Scales is the best doctor I've ever had. Hands down the best. I appreciate her medical expertise and her caring bedside manner.